All Systems Operational
Emergency Alarm - Reception ? Operational
Emergency Alarm - Notifications ? Operational
Maps ? Operational
Pool Booking ? Operational
Fleet Servicing ? Operational
Garmin messaging ? Operational
Reports ? Operational
Web Services and API's ? Operational
PoolCar Pool Booking ? Operational
Keyless Entry ? Operational
Public Transport Data Feeds Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 27, 2024

No incidents reported today.

Feb 26, 2024

No incidents reported.

Feb 25, 2024
Completed - The scheduled maintenance has been completed.
Feb 25, 09:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 09:00 AEDT
Scheduled - Smartrak has a planned maintenance window scheduled for 2024-02-25 between 9:00 AM and 9:30 AM AEDT, where we will be implementing a new intrusion detection and prevention firewall.

PoolCar customers in Australia and New Zealand will experience unavailability of the PoolCar website at times during the maintenance window.

Smartrak Mapping and Telematics are unaffected.

Please contact the Customer Experience team through the Service Desk should you have any questions.

Kind regards,
Smartrak

Feb 20, 13:21 AEDT
Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 01:00 AEDT
Scheduled - Smartrak has a planned maintenance window scheduled for 3 hours starting at 2024-02-22 AEDT at 1AM where we will be conducting routine OS patching. The following systems will be unavailable during periods throughout this time:

* Cellular based personal safety devices
* Iridium based personal safety devices
* Emergency alarm and tracking for GPS devices. Once services are available, all pending GPS events will be processed. No data will be lost.
* Smartrak app website (maps/reports/fleet servicing/pool booking)
* Smartrak admin website
* Smartrak APIs and web services
* Emergency notifications (both SMS and Email). Once services are available, pending emergency notifications will be sent.
* Public Transport Data Feeds

The following services are unaffected by this outage:

* Smartrak PoolCar booking system

Please contact your Smartrak Customer Success Manager should you have any questions.

Kind regards,

Smartrak

Feb 7, 12:29 AEDT
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.