Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 14, 2025 - 23:00 AEST
Scheduled
Smartrak has a 3.0 hour planned maintenance window scheduled from Wed 13 August 2025 23:00 PM (AEST) to Thu 14 August 2025 02:00 AM (AEST) where we will be performing routine OS patching. Aus Patching will follow NZ patching by a minimum T+1 Days.
Smartrak services will be unavailable during periods in the outage window. These Services include the following:
* Cellular based personal safety devices * Iridium based personal safety devices * Emergency alarm and tracking for GPS devices * Smartrak app website (maps/reports/fleet servicing/pool booking) * Smartrak admin website * Smartrak APIs and web services * Emergency notifications (both SMS and Email)
The following services are unaffected by this outage:
* Smartrak PoolCar booking system
Please contact the Customer Experience team through the Service Desk should you have any questions.
Kind regards,
Smartrak
Posted Aug 04, 2025 - 08:20 AEST
This scheduled maintenance affected: Emergency Alarm - Reception, Maps, Pool Booking, Fleet Servicing, Garmin messaging, Reports, Web Services and API's, Keyless Entry, and Public Transport Data Feeds.