Due to unforeseen circumstances, Smartrak will be postponing the forthcoming scheduled outage.
The maintenance outage will be re-scheduled for a time early in the new year. We will provide further updates when the date is confirmed.
We apologise for any inconvenience this change may cause.
Happy Holidays,
Smartrak
Posted Dec 16, 2020 - 11:35 AEDT
Scheduled
Smartrak has a planned maintenance window scheduled for 19th December between 1 AM and 6 AM AEST, where we will be upgrading our firewalls.
Smartrak services will be periodically unavailable during the outage window. These Services include the following:
* Smartrak app website (maps/reports/fleet servicing/pool booking) * Smartrak admin website * Smartrak APIs and web services * Satellite GPS personal safety and vehicle tracking devices (Iridium / SPOT) * Cellular based personal safety devices * Emergency alarm and tracking for GPS devices. Once services are available, all pending GPS events will be processed. No data will be lost. * Emergency notifications (both SMS and Email). Once services are available, pending emergency notifications will be sent.
The following service is unaffected by this outage:
* Smartrak PoolCar booking system
Please contact your Smartrak Customer Success Manager should you have any questions.
Kind regards,
Smartrak
Posted Dec 15, 2020 - 09:02 AEDT
This scheduled maintenance affected: Emergency Alarm - Reception, Emergency Alarm - Notifications, Maps, Pool Booking, Fleet Servicing, Garmin messaging, Reports, and Web Services and API's.