Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 03, 2020 - 03:00 AEST
Scheduled
We have been informed by Vocus that there will be an outage to their networking that will affect some communications with some GPS devices, as well as access to the Smartrak map portal.
The following is the information we received from the service provider:
Planned router software upgrade work. This expected to take up to one hour.
The following services will be unavailable during the outage while the upgrade is in progress: * Smartrak map site (Maps/Reports/Fleet Servicing) * Smartrak Admin site * Smartrak Pool Booking * Satellite GPS Personal Safety and Vehicle tracking devices (Iridium / SPOT) * Cellular based Personal Safety devices
The following services will remain functional: * Emergency Alarm reception and tracking for GPS devices * Emergency Notifications (both SMS and Email) * Smartrak PoolCar booking system
Please contact your Smartrak Customer Success Manager or Customer Experience team should you have any questions.
Kind regards,
Smartrak
Posted Aug 25, 2020 - 13:24 AEST
This scheduled maintenance affected: Maps, Pool Booking, Fleet Servicing, Garmin messaging, Reports, and Web Services and API's.